Frequently Asked Questions

What should I do if my pet dies at home?

Unfortunately, death can happen at any time. First thing is to give yourself a moment to grieve. Losing a pet is extremely difficult and sometimes pet parents make rash decisions when emotions are high.

For some people, it is best to contact a friend or family member to help you emotionally and/or physically through this process. If cremation is the option you decide, you are welcome to bring your pet to us anytime during our business hours. If our business is closed, you can call or text our mobile phone at 716-984-4687 and we will help answer any questions you may have. If you cannot bring your pet directly to us, we can arrange to pick up at either your home or your veterinarian. It is always advisable to place the body in an airtight plastic container or wrap them tightly in a blanket. If small enough, they can be stored in a cool, dry area until it is time to transport the pet.

What does Pet Heaven Funeral Home offer?

Pet Heaven is unique in that we offer everything that a grieving pet owner would need. We cannot bring your beloved pet back, but our objective is to lessen your pain during this time. We offer pick-up services, guest waiting area, viewing parlor, and private offices. We have a large supply of caskets, urns, markers, monuments, books, cards, and other bereavement products.

How do I know that my pet will be cremated alone?

Pet Heaven has two state-of-the-art crematories on location. At your written request, we will privately or communally cremate your pet. Private cremation guarantees that your loved one will be alone in the chamber and you will receive only their cremated remains. We provide a private observation window if you desire to witness these proceedings.

Why should I choose cremation?

Cremation is much less expensive than burial. More importantly, it allows you to keep your pet’s cremains with you. For example, a beautifully inscribed urn with your pet’s picture on it may be displayed in your home and can go with you if you change addresses. You can also scatter or bury some or all the ashes in an area that your pet loved.

What kind of pets do you cremate?

We can cremate any animal under 500lbs. Dogs, cats, hamsters, guinea pigs, reptiles, fish and many more. We care about each pet that comes to us, no matter what they are.

May I tour Pet Heaven Funeral Home?

We have an open-door policy at our facility. You may come at any time during business hours without an appointment. We are here to answer any questions or concerns you may have. Pre-arrangements are encouraged — remember we are here to make this difficult time easier.

How much do your services cost?

Prices vary depending on the weight of your pet. With our group cremation services, the ashes are not returned to the pet-parent. Our private cremation services include the cremation, private viewing, temporary urn and required paperwork. (Pets are weighed at our facility upon arrival. Prices are based off our certified scale calculation.)

Group Cremation:

Exotics – $15
1-3 lbs – $24
4-20 lbs – $48
21-50 lbs – $59
51-80 lbs – $71
81-110 lbs – $82
111-140 lbs – $94
More than 140 lbs – $94+$0.63/lb

Private Cremation:

Exotics – $30
1-3 lbs – $49
4-20 lbs – $99
21-50 lbs – $126
51-80 lbs – $151
81-110 lbs – $175
111 lbs-140 lbs – $199
More than 140 lbs – $199+$1.75/lb